Shipping and Return Policy
Whoop SA uses Aramex, FedEx Overnight Parcel Couriers and PostNet to PostNet services for online orders, these shipping methods are at the sole discretion of Whoop SA on the pricing/economy of the rates listed and location.
Orders placed by 14h00 will be shipped same day.
Currently we offer no International service.
Have a problem with your product? Simply need to make a return? Don’t need what you ordered? Check below for help with your returns, along with our stated guidelines regarding these matters.
New Item/Unused Item Not Needed/Item No Longer Wanted or Otherwise:
For new/unused items, we can accept items (7) days after the original purchase date – return shipping will be customers responsibility, and no refunds, credits or discounts can be offered for any return shipping fees. Proof of Purchase MUST be provided before any return is processed – without RMA (Return Merchandise Authorization) number, your return may be lost, and Whoop SA cannot / will not take responsibility for any return without RMA, no matter what circumstances arise.
If the item is new, unused and without fault or damage (still in re-sale condition), we can offer store credit for the return merchandise item, valued at the amount that was paid via the original purchase – shipping charges are not included. If a refund is requested via Credit Card, there will be a 15% restock fee applied; refund(s) will be made for original purchase price via the returned item, minus the 15% restock fee.
Items being returned must be brand new without any use, kits that have been partially or fully built, items that have been soldered, or products that have been cut, punctured, modified or otherwise, will not be accepted as a return.
All approved return items will require a RMA (Return Merchandise Authorization) number before being shipped back to our location. This number aids us in the ability to properly handle your return – without an RMA number, your package has a high probability of being mis-handled, lost or delays, and Whoop SA will take no responsibility for any return that does not have an approved RMA number. Please contact us for proper RMA information, as we are happy to help you.
Packages that have missing items, parts or otherwise will be returned to the customer and will not be eligible for any credit, refund or otherwise.
When packing your item(s) for return, be sure all original pieces and documents are included in the package, assorted as in original factory condition. If items are missing, damaged or otherwise, your return will not be able to be processed or accepted, and will be returned direct to you.
Return shipping can be whatever manner that suits you best, but must be safe, ensuring the package arrives to us without being damaged. Return shipping fees cannot be credited or refunded, no matter what the cost may be, so avoid high cost methods. We recommend using a “tracked” method of shipping, which will allow you to verify that the return has made it to our facility.
Returns sent via COD will not be accepted; customer is bound to pay shipping fees for any new/unused item, and no compensation can be offered.
Faulty/Damaged or Warranty Returns
For any item that is faulty, damaged, or falls upon warranty related issues, please contact us for help, and we will be sure to assist you in every way possible in regards to the matter at hand.
Please note that some products or items will be replaced and/or repaired direct via the manufacturer, no matter when the item/product was purchased. In this case, feel free to contact us for help, and we will issue you the proper contact information so the item can be addressed via the manufacturer, as some manufacturers deal with all warranty related items direct, rather than through the original re-seller.
Once an RMA number is received, please ship back to us via standard shipping. Returns can take several days to be processed – please see below section for greater detail on returns and how they are handled.
Please note that returns can take between 7 days to process upon receipt of your return, and all returns are processed as quickly and efficiently as possible. We will email you updates as your return is handled, and if any issues or questions arise regarding your return, we will contact you as soon as possible.
For any item requiring testing, please allow the above mentioned time to pass, as the testing process via our in house technicians will require the necessary time to problem solve your return. Our goal is to isolate whatever trouble your item(s) may be experiencing, and as soon as we have the available information to proceed, you will be updated regarding this.
For a return of a new/unused item for store credit, refund or exchange, the above 7 days processing time will still be in effect. We process all returns as rapidly as possible, and your return is very important to us, but we require the above necessary time to properly sort & process your returned package.
If your return is waiting upon store credit, you will be emailed a credit code that can be used with your next order.
When your return has been processed and shipped, we will alert you via email. All returns will be shipped via Aramex Overnight Parcel Couriers or PostNet.
We truly thank you for your purchase, and when things go wrong, we are here to help in any way that we are capable of doing so. Please reference the below information to help understand our warranty policies, and we hope to assist you in every way we possibly can.
Warranty Related Issues
Please note that WhoopSA is not a warranty repair center, nor do we offer warranties on certain items we resell. Your products purchased are subject to the original vendor’s repair/replacement warranty, and will be directed to this vendor at our discretion. WhoopSA will not assume responsibility and/or liability for any manufacturer defect, or damaged due the use/misuse of the product purchased.
If your item is found to have a fault or defect after installation or use, no matter what the purchase date may be, your product may be subject to warranty repair via the original manufacturer, as we do not cover repair, replacement or warranties on used/installed products.
For products directly distributed via WhoopSA, we will handle warranty procedures at the discretion of the original manufacturer, but will assume no responsibility for any losses, damages, injuries or otherwise associated with the use or misuse of these products. Please contact us for further information if such a situation arises.
WhoopSA shall assume no responsibility for injury, crash damage, loss of kits, engines, or other accessories during any aspect of radio controlled flight or otherwise. The end user shall be solely responsible for all final decisions with his/her parts selection, component setup, and final operation of kit at hand, and shall assume all risk & liability associated with the flight and or usage of the items purchased from WhoopSA.
In the event a product is listed at an incorrect price, or with incorrect information/pictures due to a typographical website error, or an error in pricing or product information received from our suppliers, Whoop SA has the right to refuse or cancel any orders placed for product listed at the incorrect price.
WhoopSA shall have the right to refuse or cancel any such order(s) whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, WhoopSA shall immediately issue a credit to your credit card account in the amount of the charge. With any listed product upon WhoopSA’s website, we hold the right to update, modify or delete information at our own choosing.
Order Acceptance Policy
WhoopSA holds the right to modify, cancel or decline any order at any given time. As for orders placed via our site, whether phone or internet, we reserve the right to request photo ID & further credit card info to protect us from fraudulent orders. For any order lacking specific funding, whether a lack of shipping costs of error regarding payment, WhoopSA secures the right to hold said order till funds are released, or a cancellation is requested.
Order Change / Modifications
WhoopSA cannot / will not be held liable for any order change request after an order is placed, nor will any shipping fee or fees be refunded. We do our very best to respond to all order changes, modifications and cancellations, but once an order is generated, we will rapidly process your order, which are sometimes beyond our abilities to make any changes before an order leaves our premises.
We do our very best to maintain accurate pricing via our website, but if an incorrect price is listed via our website, WhoopSA shall maintain the right to cancel, refuse or modify any price at our discretion. If an order has been confirmed with an incorrect price, WhoopSA has the right to cancel the order and refund the payment method immediately.